ID Shield has an unequivocal company policy: the strongest observance of data protection and uncompromising protection of user privacy.
When using the ID Shield VPN, we have no idea about your traffic data such as browsing history, traffic destination, data content, and search preferences. These are NOT monitored, recorded, logged or stored by us.
More than this, when using the ID Shield VPN, we are NOT storing connection logs, meaning that we DON’T have any logs tied to your IP address, connection timestamp or session duration. We do NOT have any access to the credit card information you submitted to our payment processor and we DO NOT connect your payment or information with any kind of online activity done by you inside the ID Shield VPN tunnel.
We provide a service that protects privacy. We take your data very seriously and we put a lot of effort to ensure safe storage and protection of your data. We believe you should always know what data we collect and how we use it. This document (Privacy Policy) defines and informs you of any and all of the instances in which your data and information is collected and used.
What does this policy cover?
This privacy policy (“Privacy Policy” or “Policy“) sets forth the privacy practices of ID Shield (hereinafter called “ID Shield” or “Company“) and applies to users (“user(s)” or “you“) of the VPN Software currently known as “ID Shield VPN” (“ID Shield VPN“) available through the company’s website at: idshield.co (“Website“).
This Policy applies to all Services that we offer via our entire suite of apps, and also applies to the Website as well as your use of ID Shield VPN (“Services“). This Policy does not apply to any website, product or service of any third-party company even if the website links to (or from) our Website. Please always review the privacy practices of any third-party company before deciding whether to provide any information. By using our Website or Services, you are accepting the practices described in this Policy. If you do not agree with this Policy, please do not visit or use our Website or Services. Your continued use of our Website or Services will signify your acceptance of this Policy.
What data do we collect?
Information related to your account (“Personal Data”):
When registering through our Website you will be requested to provide only your payment information which you submit to us voluntarily when you order or subscribe for our Services, as well as when you fill out any of the contact forms on the Website. This information is collected for proper administration of your account and/or subscription and to offer you customer support and, to the extent you so choose, Additionally, as part of our fraud detection measures, we shall collect data relating to the price paid, billing method, partial credit card information, chargeback requests, cancelled orders. The above mentioned Personal Data is not, at any point, associated with any kind of activity done by the user inside the ID Shield VPN tunnel which is NOT recorded, logged or stored at all.
Anonymous Information (“Non-personal Data”):
Additionally, we collect and/or receive and store certain non-personal information (“Non-personal Data“) whenever you interact with us. This exchange of information occurs between your browser and our affiliates or our server occurs automatically upon accessing our pages. Through such exchange we receive Non-personal Data including without limitation, data relating to the browser you are using, mobile/desktop device, general properties and metadata, OS version, preferred language, the date and time of your visit, battery charge, screen resolution, Google Advertising ID, Gyro-sensor data, screen size, Connectivity (WLAN), Mobile service provider, the referring website and your preferences in our Websites during your visit. We collect such statistical information about usage as aggregate data from both the Website and Service in order to maintain a better customer experience as well as a high level of quality for the Service.
With regards to the ID Shield VPN, Non-personal Data is not associated with or linked to your Personal Information. Thus Non-personal Data does not permit the identification of individual persons. Additionally, Non-personal Data do not include any information about the activity performed by the user inside the ID Shield VPN tunnel such as browsing history, web content accessed, destinations of VPN traffic, DNS queries and IP addresses. We use this information for internal monitoring, analytics and improvement of our services in the way described in this Policy. Additionally, at your sole discretion you may approve VPN connection diagnostics which allows for app data to be sent by the user to the customer support team, similarly to a “report a bug”feature. A connection log may also be sent together with a ticket that is raised with our customer support, so our team can debug any faults that may appear and result in a bad experience for the user.
How do we collect personal data?
Our Website contains a registration forms (e.g. during payment process or during customer support and review) that will ask users at their discretion to provide us with certain information as detailed above. We use this information to create an account and provide the service. We additionally may use technologies such as cookies, beacons, tags and scripts. Please refer to our Cookie Policy for additional information on this point.
Users may opt out of any unwanted emails by the unsubscribe option in the emails or by contacting us directly at [email protected]
In order to maintain a high-quality degree for our service and also an excellent customer support experience, ID Shield is using certain 3rd parties to collect and process the following aggregate data:
How do we collect non-personal data?
We automatically collect anonymous Non-personal Information through different technologies as described below.
A. Website:
Our website may use 3rd parties analytic tools, including without limitation, Google Analytics, AppsFlyer. We use such tools to better understand how you use the Website and ways that we can improve your experience. Through these tools, we can see trends of usage of our Website such as total number of unique users, clicks, popular webpages or articles by number of total impressions, time spent on the website etc. This data is anonymous and never linked to your account or Personal Data. These third parties use pixels or cookies to measure things such as the average time spent by users on the Site or visited pages so we learn how to improve the Site for you. Appsflyer: Third party analytics, like Appsflyer, are also used to track and measure usage of the Site so that we can continue to provide engaging content. These cookies may track your use of the Website, including without limitation, how long you spent on the Website or specific pages you visited, which helps us to understand how we can improve the Website. Appsflyer: https://www.appsflyer.com/legal/services-privacy-policy
Lastly, as stipulated above to provide you with online chat support, we use Hubspot. Hubspot collects both personal as well as anonymous information. It collects anonymous information by placing cookies in your browser.
Please refer to our Cookie Policy for additional information.
B. Service:
The performance of the Service is measured through a series of events sent anonymously to third-party services which is building aggregate data based on certain trends. Few examples of events are indicatively mentioned below:
Connection Attempt: We collect this information to know the usage request directed to our Service on a particular hourly/daily/weekly/monthly interval, the country of origin (but not your source IP address), your ID Shield VPN version, etc. This metric allows us to properly adjust our infrastructure according to the demand.
Connection Successful: We collect this information to know how many users per hourly/daily/weekly/monthly intervals successfully established VPN connections to our service. This information correlated with the above event results, is helping our engineers to determine if there are any network issues which might prevent users from starting the service, identify peak hour intervals for our service so we can have the infrastructure scaled to meet the requests, etc.
Ordering Our Service
To order our Service you must choose which option works best for you on our pricing page, once you click on order now you will be asked to register to create a secure account anonymously. Thereafter you will be asked to choose your method of payment between credit card, paypal and bitcoin. The specific information collected varies depending on the payment method you choose. To minimize the amount of Personal Data you submit to us, we recommend that you use bitcoin payments when subscribing to our Service.
We do not have any access to the credit card information you submitted to our payment processor. We do not connect your personal information with any kind of online activity done by you inside the ID Shield VPN tunnel, such as: browsing history, traffic destination, data content, IP addresses or DNS queries. The payment processors privacy policy governs the collection and use of the information collected during the check-out process which we recommend you review prior to placing an order or providing any information.
Sharing Your Personal Data
We do not share, sell, rent or trade your Personal Data with anyone. In order to assist you if you have questions while using our Website or regarding your order and provide comprehensive customer support, we offer the possibility of online chat. For the use of such online chat, you will be requested to provide data of your anonymous number given at registration. Our online chat is offered through Hubspot that will not have access to collect and proses such data.
Security of Your Personal Data
We follow generally accepted industry standards to protect the Personal Data submitted to us, both during transmission and once we receive it.
Your rights and Control:
Your principal rights under data protection law in relation to your Persona Data are:
- (a) the right to access and information which is provided to you through your account;
- (b) the right to rectification;
- (c) the right to erasure;
- (d) the right to restrict processing;
- (e) the right to object to processing;
- (f) the right to data portability;
- (g) the right to complain to a supervisory authority; and
- (h) the right to withdraw consent.
Service Performance Data and ID Shield VPN Connection Summary Statistics
Through our strict no-logs-policy, we ensure that we do NOT track user traffic performed inside the ID Shield VPN tunnel such as: browsing history, traffic destination, search preferences, data content, IP addresses or DNS queries. Therefore:
- We do NOT know at any time which user ever accessed a particular website or service
- We do NOT know which user was connected to our ID Shield VPN service at any given time or which ID Shield VPN server IP they used
- We do NOT know the set of original IP addresses of a user’s computer
ID Shield is 100% committed to the no-logs-policy and we do not store them. Logs can easily link actions back to you, and thus at no time can ID Shield release such logs, as we don’t collect any logs.
Children’s Privacy
You represent and warrant that you are at least 16 years of age and of legal competence to use our Service. If you are under 18, please be sure to read the Agreement with your parents or legal guardians. We do not use the Service to knowingly solicit data from or market to children under the age of sixteen (16). We request that such individuals do not provide Personal Data through our services. If you become aware or have any reason to believe that a child under the age of 13 has shared any information with us, please contact us at: [email protected] and we take reasonable steps to ensure that such information is deleted from our files.
How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioral tracking?
It’s also important to note that we allow third-party behavioral tracking.
Data Retention
We may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion as detailed above. Please note that unless you instruct us otherwise we retain the information we collect for as long as needed to provide the Service and to comply with our legal obligations, resolve disputes and enforce our agreements.
Policy Updates
If we decide to make changes to our Privacy Policy, at our sole discretion, Such changes and updates will be effective immediately upon the display of the revised Privacy Policy. Thus, we encourage you to check this Privacy Policy regularly for updates, so that you are fully informed on how your data is collected and used by the Company and your related rights. The last revision date will be reflected in the “Last Modified” heading. Your continued use of the Services following the display of such amendments constitutes your acknowledgement and consent to such amendments to the Privacy Policy and your agreement to be bound by the terms of such amended policy.
If we make material changes to this Privacy Policy, we will notify you through the account or the Website and make best efforts to notify you via email, or by means of a notice on our home page prior to the change becoming effective.
Our details
This Services are owned and operated by ID Shield. We are registered in the United Kingdom under Fans Media Ltd Fans Media ltd ,12541464, 4 Paradise Row, Hampnett, Glouucestershire, England, GL54 3NN.You can contact us:
- by email, using [email protected]